Premier customers from around the world ...
Change Masters® specializes in leadership communications for individuals and teams. Our clients are high-talent executives, middle managers, professionals and technology leaders. We serve over 150 organizations nationwide, including over fifteen of the Fortune 500 companies, as well as medium and small companies, partnerships, and non-profit organizations. We have coached over 2,000 executive and professional clients over the last decade. Almost all the customers we started with two decades ago are still our customers and we have added many more high quality customers.
What they say ....
"This has been the best personal development experience of my career."
...President of a Fortune 500 Company
"I had heard the feedback before. You made it come to life for me. You had simple, 'low-hanging fruit' techniques that had immediate, positive impact!"
...Vice President of a Fortune 500 Company
"Individual Leadership Communication Development is exactly what our executive team had been asking for: customized executive development with measurable results."
...Human Resource Executive of a Fortune 500 Company
"I needed Change Masters and didn't know who you were. You helped me improve my project leadership and confidence. What you told me to change was easy to do ... once I knew what my blind spots were."
...CEO of a Fortune 500 Company
"I have seen the positive impact I have made on my direct reports as a result of your coaching. I can now see how the whole company will be more productive."
...CEO of a Fortune 500 Company
Because of our approach and pragmatic results, we have an international clientele
Sample SYAOD book endorsements ...
“We have seen firsthand the power of using the Change Masters’ principles of self awareness and personal reflection. A number of our company leaders have participated in the Change Masters program over the years. We have learned that paying attention to the way we present ourselves to others and improving our communication effectiveness can pay huge dividends in creating a strong team environment. I am glad to see that we are now able to reinforce that message and take it to a wider audience through Seeing Yourself as Others Do.”
Patrick D. Alexander, Chairman of the Board, Cold Spring Granite Company
“Even the most intelligent leaders will be undermined if they fail to keep self awareness in the forefront. Seeing Yourself as Others Do describes a practical approach to manage how you are perceived. Great leaders will learn how to make the necessary and proper adjustments to improve their own ‘authentic executive presence.’”
Richard F. Ambrose, Vice President and General Manager Surveillance and Navigation Systems Lockheed Martin Space Systems Company
“Seeing Yourself as Others Do gives you the unspoken secrets of what makes a good executive. It was a good reminder of what I learned in my coaching sessions with Change Masters. Ambition, good work habits and technical skills are a given, but many do not realize the importance of vocal patterns, body language and just being positive and upbeat with those around you. We have all seen a content driven manager who failed to communicate in large and small group settings. This book offers practical soft skills that bosses and Human Resources don’t often mention and are presumed innate when often they are learned behavior.”
David L. Boehnen, Executive Vice President, Supervalu Inc.
“Carlson Companies is deeply committed to leadership development and has been for our entire 70 year history. We have effectively utilized Change Masters to develop our key talent at middle and upper levels. I am very pleased to see this book making their insights more broadly accessible to people in our organization. It’s never easy to see yourself as others do, but doing so has never been more important. Those who are going to shape the future owe it to themselves to read this book.”
Marilyn Carlson Nelson, Chairman and Chief Executive Officer, Carlson Companies
“Change Masters has a disciplined process with clear expectations each step of the way. They use a very candid approach and encourage constructive confrontation relative to the changes needed. Follow up is consistent and impactful in terms of reinforcing specific tactical steps participants need to focus on to address their challenges. They drive real change, not superficial change. Participants clearly identify and address impediments to their effectiveness; there is nowhere to hide. This results in positive change that is clearly identifiable by even the most critical partners. Seeing Yourself as Others Do reflects their experience and pragmatic approach.”
Charles Daggs, Executive Vice President Sales and CEO, Investment, Wells Fargo
“I’ve been a client and friend of Change Masters for over fifteen years and have seen dozens of associates and colleagues through the Change Masters process with remarkable results. Keers and Mungavan are truly ‘Masters’ at their craft. A session with Carol will change your life if it doesn’t scare you to death! They have the unique ability to tailor their program to meet the needs of each individual client—no cookie cutter approach here! Seeing Yourself as Others Do is a ‘must read’ for anyone in a leadership position, whether as an aspiring executive or a caring parent. Share it with a friend. They’ll thank you!”
Thomas Debrowski, Executive Vice President of Worldwide Operations, Mattel
“The Toro Company has a long and rich history with Change Masters. Having personally worked with both Carol Keers and Tom Mungavan for almost two decades, both as a person who’s been through their coaching process as well as a sponsor of others going through the process, it is great to see some of the successful Change Masters’ concepts and practices now embodied in their book Seeing Yourself as Others Do. The Change Masters experience most certainly helped me on my leadership journey.”
Mike Hoffman, Chairman & Chief Executive Officer, The Toro Company
“Change is constant; even experienced change leaders will dramatically improve their results when they connect authentically to others and themselves. I’ve seen Carol Keers and Tom Mungavan coach very talented and committed individuals to achieve tremendous increases in effectiveness and terrific energy boosts for the organization. Read Seeing Yourself as Others Do to gain proven insights; try their approach—it really works: getting authentic with yourself and others really makes a positive difference.”
Mike Jensen, Retired Vice President Global Research and Development, Procter and Gamble
“Over the last twenty years, I have seen Change Masters help many leaders whose intentions and behaviors were misaligned. They have provided leaders with eye-opening experiences and pragmatic changes that effectively re-align their behaviors with their intentions, creating significant performance increases. This book is filled with many valuable Change Masters insights that make this type of change happen.”
Susan Kinder, Former President, American Express Travelers Checks
“Change Masters never fails to raise the bar for us at Thomson West and for itself. They now serve up their wisdom and collective experience in Seeing Yourself as Others Do, a series of easy-to-read leadership lessons seen through the eyes of senior management. This book is a great addition to their highly effective 1:1 work with senior leaders. The practical examples in this book are perfect for Thomson West’s emerging leaders.”
Rick King, Executive Vice President & Chief Operations Officer, Thomson North American Legal
“Seeing Yourself as Others Do may be the most engaging and useful book on leadership you’ll ever read. It is a practical guide to understanding that elusive but essential leadership quality of executive presence — what it is, why it’s so important and how to get it. There is valuable learning here for executives in any corporate culture, at every stage of their careers. I just wish I’d found this book earlier in my career.”
Siri S. Marshall, Former Senior Vice President, General Counsel and Secretary, General Mills
“Change Masters compelled me to get real with myself and my impact on others, as well as to scrutinize my own motives, skills and attitudes. Only through that personal shift was I ready to lead an organization through transformational change. Personal transformation is a prerequisite to leading transformational organizational change. The strategies in Seeing Yourself as Other Do are powerful accelerators for anyone who aspires to lead personal and organizational change.”
Holly J. Morris, Ph.D., Senior Vice President and Chief Information Officer, Thrivent
“I have observed the results of Change Masters’ ability to identify and coach the nuances of communications, leadership and mannerisms that highly impact the effectiveness of the individual executive. They customize their coaching so there is strong and practical alignment with the organization’s culture and objectives. Seeing Yourself as Others Do shares valuable insights about how they achieve their outstanding results.”
John Pattullo, Chief Executive Officer, CEVA Logistics
“Few of us are lucky enough to understand how others see us. In the past this was an often overlooked part of becoming successful. This book corrects that oversight. Page after page is packed with insights, good advice and practical wisdom that can make each of us better and more successful.”
Darrel F. Untereker, Ph.D., VP of Research and Technology, Medtronic
“One the biggest challenges facing organizations today is developing the full leadership potential of emerging talent. This book is an invaluable resource to developing authentic executive presence, improving communication and interpersonal effectiveness. Give this book to one of your growing leaders and you’ll see a noticeable improvement. Give this book to all your up-andcoming leaders, and you’ll see a positive impact throughout your organization.”
Kevin Wilde, Vice President, Organization Effectiveness and Chief Learning Officer, General Mills
“Many years ago, Carol Keers and Tom Mungavan coached me to become a better leader as well as business mentor while CEO of Toro. The lasting impact they had on me is reflected powerfully in Seeing Yourself as Others Do. This is a book for top flight people who want to reach their maximum potential by managing perceptions. I recommend it strongly to talented individuals at any stage of their careers.”
Kendrick B. Melrose Retired Chairman & CEO The Toro Company